Delivery & Returns

Our aim is to despatch orders received by 3pm UK time on the same working day. 

If you are not happy with your purchase please return the items unopened and in their original packaging within 14 days for a full refund, less delivery costs. Prior to returning please contact a member of our team at sales@theribbonroom.co.uk to notify us of your intention. Customised or cut to ordered goods cannot be returned unless faulty. A note should be included with your name, address, order number and reason for return.

Any missing items must be reported on the day you receive your delivery. In order for us to look into this please email sales@theribbonroom.co.uk

We make every effort to show the colours on screen as close as possible to the products you will receive. However, we cannot guarantee an exact match. Images on this website should not be relied upon as such. The representations are limited by technology and may vary due to screen and printer settings.