Delivery & Returns

Our aim is to dispatch orders received by 3pm UK time on the same working day. 

If you are unhappy with your purchase please contact us within 7 days of delivery at sales@theribbonroom.co.uk to notify us of your intention. Items must be unopened and in their original packaging.  A note should be included showing your name, address, order number and reason for return. Please note, we do not cover return postage costs. We cannot be held liable for any consequential loss caused by the late delivery or failure to deliver by the company's appointed carriers.

No refunds will be made until the returned goods are received.  The original payment method will be reimbursed.

Please note the parcel is your responsibility until received by us.  We recommend registered post.  Please retain proof of postage (this will be required to claim from the Royal Mail should your parcel get lost).

Any missing items must be reported on the day you receive your delivery. In order for us to look into this please email sales@theribbonroom.co.uk

We accept no responsibility for non-delivery of orders where the full address, including postal code, is not quoted correctly.

Next Day Delivery is based on next working day (defined as Monday to Friday inclusive). Saturday delivery is available at an extra charge. We are not liable for any delay or failure to deliver or perform any obligation that is specified in these terms and conditions when the reason for the delay or failure is due to circumstances beyond our reasonable control. 

We make every effort to show the colours on screen as close as possible to the products you will receive. However, we cannot guarantee an exact match. Images on this website should not be relied upon as such. The representations are limited by technology and may vary due to screen and printer settings.

Thank you - The Ribbon Room