FAQ's

How Does Free Delivery Work?

All ribbon orders £50.00 and over will receive free delivery within UK mainland (excluding N. Ireland, Scottish Highlands/Islands).

How long does ribbon delivery take?

Our aim is to dispatch orders received by 3 p.m. UK time on the same working day.

What shipping methods are available?

All mainland UK ribbon deliveries go by post using a UK carrier service, the best option can be selected on checkout or when items are in your basket.

We can ship ribbon outside EU but this is subject to an agreement based upon receiving a quote on the weight and dimensions of your goods.

Can I ship my ribbon to a different address?

Yes, the billing address and shipping address may be different. You can change this when processing your ribbon order. Please ensure the correct address, plus postal code is quoted.

How can I pay for my ribbon?

We take payment through PayPal, Apple Pay or credit card - ensuring a safe transaction for both parties

Do we share any information that you provide us with?

No, The Ribbon Room does not disclose or share any information.

Is there a minimum ribbon order?

There is no minimum order.

Do you have a ribbon store where I can look at the items available?

Unfortunately, not. We are an online business only.

Can I cancel/add an item/order?

You can add to and delete ribbons from the shopping cart at any point during the shopping process. When you decide to checkout there will be a summary of all items you have selected. Please check this carefully. Once you have confirmed and paid for your ribbons they will be sent straight through to our ribbon warehouse where picking will start. For this reason your ribbon order cannot be changed once confirmed.

Where is my ribbon order?

If your ribbon order has not been received within 7 working days please contact us with reference details and we will look into this for you

Can I get my ribbon next day delivery/AM delivery?

Please see options available on website when checking out.